Impacts of COVID-19

As COVID-19 continues to impact our community, we’re here to support you. Our focus continues to be your safety, and the security of our employees and their families, and our community. Here you will find more information about what to do if you need financial assistance, updates about our branches and other options to make banking with us easy.

Latest Updates:

Our branch lobby are open normal business hours.  We will continue to maintain a clean and safe environment for our employees and customers by following the health guideline recommended by the local, state, and federal health officials. Scroll down to Banking during COVID-19 to see our hours and lobby procedures.

If you are experiencing financial hardship or need assistance with your mortgagehome equity or business loan, please contact us today to learn how we can help. We remain committed to helping our customers and neighbors, especially during these difficult times.

Banking during COVID-19

Branch Banking

Branch and drive-thru hours:

Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm (Drive Thru: 9:00 am - 6:00 pm)
Saturday: Closed
Sunday: Closed

As we continue to navigate our way forward, here’s how are we are prioritizing the safety of our employees and customers. Rest assured our branch team will be easily accessible to answer any questions you might have about these new procedures:
  • Using plexi guards at teller counters and cleaning high traffic areas throughout the day and overnight.
  • Asking you to keep a respectful distance from others if the branch is experiencing high traffic volume
  • Encouraging you to continue wearing a mask if you have not been vaccinated
You can always access our flexible and easy-to-use banking services virtually — anywhere, anytime, including:

Telephone banking: (216) 912-0444

Our dedication to information security remains strong. We would never call or email you to secure your social security number, account number or password(s). We encourage you to learn more about how to protect your personal information and protect against scammers who may try to take advantage of fears around COVID-19 by reading our Privacy Policy. 

If you suspect you have been the victim of fraud, contact us immediately at (859) 987-2951.

While we can’t predict the long-range impacts of COVID-19, we can say with certainty that we will continue to be your stable and trusted bank and a vital part of the community. Please be assured that safety and security for our customers, our employees and our community remain our top priority.

Thank you for your trust, your continued memberships, and your business.